Each item sold (i.e., assembled, released, and/or delivered) by  XYMBOLIC IT SOLUTION PROVIDER CORP. (the XYMBOLIC IT SOLUTION PROVIDER CORP.)  is identifiable by a warranty sticker indicating the date of the purchase and a serial number.

Before warranty service is provided, you must take the following steps:

1. Follow the service request procedures specified by the service provider.

2. Backup or secure all programs and data contained in the product.

3. Provide the service provider with all system keys or passwords.

4. Provide the service provider with sufficient, free, and safe access to your facilities to perform service.

5. Remove all data, including confidential information, proprietary information, and personal information, from the product or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law. The service provider shall not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for warranty service.

6. Remove all features, parts, options, alterations, and attachments not covered by the warranty.

7. Ensure that the product or part is free of any legal restrictions that prevent its replacement.

8. If you are not the owner of a product or part, obtain authorization from the owner for the service provider to provide warranty service.

When warranty service involves the replacement of a product or part, the replaced product or part becomes the vendor's property, and the replacement product or part becomes your property. Only unaltered products and parts are eligible for replacement.

The replacement product or part provided by the vendor may not be new, but it will be in good working order and at least functionally equivalent to the original product or part. The replacement product or part shall be warranted for the balance of the period remaining on the original product.

1. When claiming a warranty, the customer should present

• (a) the warranty slip issued at the time of the purchase of the item concerned, and
• (b) the defective item with the corresponding serial number and warranty sticker. Failure to present any of the foregoing shall render void the eligibility for any claims for warranty.  "NO WARRANTY SLIP AND SALES INVOICE, NO WARRANTY."

2. This warranty shall be rendered null and void if:

• (a) The product is damaged due to transportation, fall, weather, extreme temperatures, shock, improper use, mishandling, or negligence after the purchase of the product.
• (b) The Product is damaged as a result of natural disaster or acts of God, e.g., fire, flood, lightning.
• (c) The product is damaged as a result of connecting to irregular voltage sources.
• (d) The product is installed, maintained, operated, or used other than in accordance with the instructions provided by the brand in relation to the product.
• (e) The product is altered, modified, or repaired by a party not authorized by the brand.
• (f) The product is not purchased through the brand's authorized distributors and resellers.
• (g) The customer cannot provide the sales receipt, purchase invoice, or warranty policy.
• (h) The warranty period has expired.

3. The warranty doesn't cover the following:

• (a) Customer-induced damage, including but not limited to: (i) electrical overstress (EOS), (ii) bent pins, (iii) molten wires, (iv) circuit board cut traces, (v) blown metal lines, and (vi) corrosion due to accumulated dirt and moisture.
• (b) Misused products due to poor care or improper assembly causing physical damage to the product, such as, but not limited to, deep scratches, defacement, etc.
• (c) Parts requiring replacement due to normal wear and tear, corrosion, rust, or stain, or physical damages such as cracks, dents, or scratches on the casing or broken cable.
• (d) Any software preloaded on or otherwise sold with the product. All software is provided as is, and the manufacturer disclaims any and all warranties, express or implied, including but not limited to any implied warranties of non-infringement of third-party rights, merchantability, or fitness for a particular purpose. The manufacturer does not warrant that the software will be error-free or that it will meet the customer's requirements.
• (e) Installation of software other than those specified in the starter package
• (f) Recovery of corrupted HDD media other than to its original factory state
• (g) Products where the model number, warranty sticker, and/or serial number have been removed, altered, or obliterated from the product.
• (h) Defects, issues, and/or damages arising from usage of: (i) unauthorized and/or poor-quality DVDs or CDs; (ii) pirated software or games; (iii) incompatible software or games; (iv) computer viruses and/or malware; (v) defects or damage caused by the use of a third party; (vi) damaged items during transit or a natural disaster.
• (i) Damage to or loss of any programs, data, or removable storage media the customer is responsible for saving (backing up) any programs, data, or removable storage media. The customer is advised to backup essential programs and data before allowing or sending for service.
• (j) LCD panels, LCD bezel, LCD cover, the chassis (which includes the uppercase and lowercase), cables, connectors, and key tops are physically damaged due to excessive force being applied to them, including but not limited to drops and spills, accidental or otherwise, and also due to extreme temperatures, as well as other damages caused as a result of neglect or improper care and handling, including scratches, imprints, water marks, cracks, and dents.
• (k) Minor defects of LCD display occurring in any of the brands' products equipped with LCD display technology, provided that there shall not be more than (4) defective pixels per million pixels on a given LCD display, and provided further that, if the display panel is divided into nine (9) equal rectangular areas, there shall be only one (1) defective pixel in the central area of the display.
• (l) Any alteration, modification, and/or repair not authorized by XYMBOLIC IT SOLUTION PROVIDER CORP.
• (m) Transportation, delivery, and/or incidental costs incurred in the fulfillment of this warranty
• (n) Other items requiring periodic maintenance, repair, refill, or replacement due to ordinary wear and tear

Items covered by warranty will be pulled out and sent to the supplier or manufacturer for warranty claims. Defective products under warranty but with no available stock for replacement may be upgraded, provided that the customer pays for the price difference between the upgraded and the older model. The warranty sticker of the older model or stock will be carried over to the upgraded model or stock. The customer will be informed as soon as the item is available for pickup. Once the customer has been notified, a 60-day period shall be given to the customer to claim the item(s). In claiming the upgraded item, the original accessories of the older model or stock, i.e., drivers, cards, adaptors, etc., must be returned. However, if the customer fails to claim the item within sixty (60) days, a storage fee of fifty pesos (Php 50.00) a day will be charged. Items unclaimed after ninety (90) days will be forfeited.

The customer may bring the item concerned together with its original accessories to the Xy mbolic IT Solution Provider Corp . RMA office located at  Address: Bldg 1056 Rizal Highway, Subic Bay Freeport Zone, Olongapo City, Zambales, Philippines 2222

There will be no on-site service and no lending of backup units unless agreed upon.

1.  "NO RECEIPT, NO EXCHANGE POLICY". Sales returns are allowed only where the product was purchased. An original receipt is needed to process any sales return transactions.

2.  No cash refund.

3. The exchange of purchased items will be allowed within a non-extendible 7 days from the date of purchase. In the event of a sudden price drop within the seven-day exchange period, the returned item will be valued at the current listed price. Items exchanged beyond the seven-day period will be charged a restocking fee of ten percent (10%) within the first week and an additional five percent (5%) per week for the succeeding weeks. (e.g., 15% on the second week, 20% on the third week, and so on.) In the event of a price increase, the computation will be done based on the original purchase price.

4. Only items with complete boxes, CDs, drivers, and manuals in pristine condition will be accepted for exchange. Consumer items such as tablets, digital cameras, cell phones, and headsets will only be permitted for return if the original packaging (e.g., shrink wrap or blister pack) has not been opened and the device has not been used. Consumable items, such as cartridges, ribbons, etc., that have been opened will not be honored for return. Software is not allowed for sales returns.

5. The company reserves the right to decline any returns when deemed necessary.

for primary hardware components only. This is an extended standard limited warranty for cloned desktop package primary components after the base warranty expires.

1. Available for a 1-Year Standard Limited Warranty Extension

2. Only extends the base warranty of the primary components (the motherboard, processor, memory, HDD/SSD, and power supply unit).

3. Not Eligible for Upgrade Components or Bundling

4. No on-site support

5. No Service Unit

Upgrading branded computer parts under warranty using 3rd party parts is one of the options available to the client to optimize or expand the capacity of their unit. If the unit experiences a problem and the primary cause is due to the upgraded 3rd party hardware (memory, SSD, HDD, M.2, etc.), please immediately return the unit to the store and make sure that the original bundled part is included to cover the warranty claim.

Client Risk: If the original bundled memory is not presented, XYMBOLIC has the right to refuse the warranty claim process. If the unit is diagnosed and found defective or experiences problems, and the primary cause is due to the improper use of the upgraded 3rd party hardware, the warranty claim is voided in some instances. While third-party parts like RAM, SSD, HDD, and M.2 will still follow the standard limited warranty claim procedure.

Service warranty covers correction of any misconfigurations, faulty installation, enablement of features, including on site when required and unlimited phone and email support within the specified period, provided that the system has been used in accordance with the instructions, and not subject to misuse, neglect or accident, nor modified by any person other than qualified personnel of the service team.

1. RMA - Return Material Authorization
2. DOP - Date of Purchase
3. vPOP - Vendor Proof of Purchase
4. POP - Proof of Purchase
5. CID - Customer Induce Damage
6. DPA - Data Privacy Act
7. GPDR - General Protection & Data Regulation
8. DOA - Dead on Arrival
9. OOB - Out of the Box
10. LDT - Limited Standard Warranty Claim
11. OEM - Originally Equipped Manufacturer
12. AIO - All in One
13. SFF - Small Form Factor (MiniPC)
14. LFF - Large Form Factor (Desktop Unit)
15. CRU - Customer Replaceable Unit