1. Techninja service specialist will perform and provide repair services in an honest, reasonable, and considerate manner. The goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.
2. Repair services are provided as a service. There may be circumstances under which your computer cannot be repaired. It will have to be rebuilt or upgraded. Examples: age of PC; repairs or replacement parts that are obsolete (memory chips, motherboards, etc.)
3. The length of time required to service or repair your computer cannot be predicted, especially for intermittent problems encountered. In case, during repairs, we find some other problems that will be treated as new problems, we will intimate the same and have them processed.
4. You understand that in the process of repairing your computer equipment, there is a potential for data loss. You agree that you have made the necessary backups of your data so that, in the event of such a loss, the data can be restored. Techninja service specialist will not be responsible for data loss. (Please see: Customer Responsibilities prior to repair services.)
5. The client authorizes the service specialist providing the service or repair to install anti-virus and any other necessary software on your computer to perform the required services. All software will be deleted or uninstalled upon completion of the service (unless purchased).
6.
We offer a FREE diagnosis and a "No Fix, No Pay" policy only if your computer cannot be repaired or is not repairable. A diagnostic fee applies if the unit is repairable, but you decide not to proceed with the repair. However, it may be waived at our discretion if you instruct us to proceed with the quoted repair order.
Before repair service is provided, you must take the following steps:
1. Follow the repair service request procedures specified by the service specialist.
2. Backup or secure all programs and data contained in the product.
3. Provide the service provider with all system keys or passwords.
4. Provide the service provider with sufficient, free, and safe access to your facilities to perform service.
5. Remove all data, including confidential information, proprietary information, and personal information, from the product or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law. The service provider shall not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for repair service.
6. Ensure that the product or part is free of any legal restrictions that prevent its repair or replacement.
7. If you are not the owner of a product or part, obtain authorization from the owner for the service provider to provide repair services.
All on-site repair services and response times are subject to the following conditions:
1. Performed during standard business hours.
2. Availability of the services in your area and the availability of technicians in your area.
3. Availability of parts.
4. There is a mobilization charge for any on-site call made or any service performed, plus a service charge and the price of parts.
5. All on-site repair services must be paid after the completion of work onsite. If, for any reason, the client is unhappy or we cannot complete the service, a full or partial refund may be issued at the discretion of the Techninja service specialist.
6. For some, under different circumstances, not all services can be completed on-site and must be completed at our offices.
1. Computer services and repairs are billed as stated on the repair order or invoice provided. Service Charge + price of parts.
2. An estimate of the cost of the work will be provided before performing computer services or repairs. Estimates are not guaranteed.
3. In the case that there is an unforeseen deviation beyond the above-estimated amount, every effort will be made to contact you, inform you of the situation, and receive your authorization to continue or stop at the estimate limit.
4. In the case that the client cannot be reached, work will stop until contact is established. Once reached, the client's decision to continue or stop will be honored by the Techninja service specialist.
5. Full payment is due upon completion of services, upgrades, or repairs. You cannot pull out your unit until full payment is received.
6. Parts, hardware, or software that are ordered or specially ordered require a 50% down payment that is non-refundable and non-cancellable before we can proceed with the order.
7. Payments must be made promptly. A repair or service invoice will be deemed delinquent and assessed a Php 100 charge if payment is not received within 14 days after the completed service date. If an amount remains delinquent 30 days after the completed service date, an additional 25% penalty of the original balance will be added for each week of delinquency. Techninja service specialists reserve the right to report delinquent payments to credit bureaus and collection agencies in attempts to recover payment. If deemed necessary, Techninja service specialists reserve the right to take clients to court to recover costs, in which case the client will incur all fees associated with the process.
1. Repair services are provided in an effort to fix, upgrade, or otherwise repair the computer system(s) for which the client or an authorized representative requested such services.
2. Your system will not be intentionally harmed. The primary goal is to fix your computer or systems, not create or cause further damage.
3. In the case of accidental damage to your system by already existing problems in your system, such as viruses, badly configured software, or hardware problems or failures, the client agrees to hold Techninja service specialists, and any person(s) associated with the company or involved in the work being done for the client harmless from damages resulting from such problems.
4. Customer satisfaction is of the utmost importance to us.
5.
All repair orders will be conducted in a professional, reasonable, and timely manner. Also, taking into consideration the circumstances and nature of the technical problems,
1. Repair warranty covers correction of any misconfigurations, faulty installation, enablement of features, including on site when required and unlimited phone and email support within the specified period, provided that the system has been used in accordance with the instructions, and not subject to misuse, neglect or accident, nor modified by any person other than qualified personnel of the service team.
2. Repair warranty work will only be covered if it is related to the work on the repair order. Unrelated work will not be covered by the warranty and may be charged accordingly.
3. Free support will be provided for work related to the repair order, but only after seven (7) days from the completed service date; beyond that, Techninja service specialists will no longer offer free support.
